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FAQ - We're here to help

About ONE11 & Our Products

What is ozone-infused olive oil?

Ozone-infused olive oil (also called ozonated olive oil) is organic extra-virgin olive oil that has activated oxygen (O₃) slowly worked into it through a cold-process infusion. The oxygen bonds into the oil, transforming it from a thin liquid into a richer, oxygen-saturated skin oil. At ONE11 we infuse ours until the process is complete, then bottle it in black glass with a bamboo lid to protect it from light. It's one of the oldest natural skin-care traditions, made simply.

What's the difference between your Ozone Skin Salve oils and your Wildcraft Tallow products?

Both are built on our oxygen-infused olive oil, but they serve different rituals:

  • Ozone Skin Salve (the oils) — Pure ozone-infused organic olive oil, offered unscented or with a single botanical essential oil (Lavender, Frankincense, or Palo Santo). Light, absorbs easily, great for daily face and body care.

• • Wildcraft Whipped Tallow Cream & Wildcraft Balm — Our oxygen-infused olive oil blended with grass-fed beef tallow from a small Pennsylvania family farm (and, in the balm, organic beeswax and jojoba). Richer and more protective — ideal for very dry skin, hands, and areas that need extra nourishment.

What makes ONE11 different?

Three things: simplicity, quality, and sourcing. Our formulas are minimally processed with no water, no fillers, no synthetics, and no preservatives — most have just two to six ingredients. We use organic, cold-pressed olive oil and grass-fed beef tallow raised on a small family farm in Pennsylvania — never an industrial feedlot — and we fully infuse our oils with activated oxygen rather than lightly ozonating them. Everything is small-batch and made in the USA.

What exactly is in your products? Are they natural?

Yes — we believe in full transparency. Every ingredient is listed on each product page. As examples:

  • Ozone Skin Salve: Organic ozone-infused extra-virgin olive oil (+ a single organic essential oil in the scented versions). Nothing else.
  • Wildcraft Whipped Tallow Cream: Grass-fed beef tallow (from our Pennsylvania family farm), oxygen-infused olive oil, jojoba, olive-derived squalane, plant-derived alpha-bisabolol (from chamomile), and vitamin E — six active ingredients, nothing wasted.
  • Wildcraft Balm: Grass-fed beef tallow, ozone-infused organic olive oil, organic beeswax, organic jojoba oil, and organic plant-derived alpha-bisabolol (from chamomile).

No water, synthetics, or fillers in any product.

Using Your Products

How do I use the ozone oil?

Apply a small amount to clean skin on your face, neck, body, or any area you'd like to care for — morning and/or evening. A little goes a long way. Massage it in gently and let it absorb. Because it's a pure, concentrated oil, you'll use far less than a typical lotion.

How do I use the Wildcraft Whipped Tallow Cream and Balm?

Start with a pea-sized amount on clean, dry skin and warm it between your fingertips, then massage in until absorbed. The whipped cream is light and fluffy; the balm is firmer and more protective. Both are concentrated, so build up slowly — you can always add more.

Can I use these on my face? Which product is for what?

Yes — and here's the simplest way to match the product to the job:

  • Wildcraft Whipped Tallow Cream is designed as an everyday face moisturizer — use it morning and night on clean skin.
  • Wildcraft Balm and the Ozone Skin Salve work best as targeted spot treatments. The balm's richer, more protective texture also makes it a favorite for especially dry, rough, cracked, or weather-exposed skin, and the salve is a popular go-to for comforting dry, rough, or irritated-looking areas.

Tallow is generally considered low on the comedogenic (pore-clogging) scale, and our ozone oils are lightweight and fast-absorbing. Everyone's skin is different, so patch-test a new product first and see how your skin responds.

Can I use the oil on my gums or in my mouth?

Some customers like to incorporate our unscented ozone oil into a natural oil-care routine (similar to traditional oil pulling). If you'd like to try this, use only the unscented oil, start with a small amount, and check with your dentist or physician first. We don't make any medical or therapeutic claims about oral use.

How do I choose between the scents and products?
  • Unscented (Clear Sky) — Just olive oil and activated oxygen. Best for sensitive skin or anyone who prefers no fragrance.
  • Lavender (Pure Radiance) — Soft, calming botanical scent for a daily wind-down ritual.
  • Frankincense (Ancient Vitality) — Warm, earthy, grounding.
  • Palo Santo (Sacred Balance) — Woody and warm, single-origin Ecuadorian.
  • Wildcraft Tallow Cream / Balm — Choose these when you want a richer, more protective feel for very dry skin.

The essential oils are active botanicals, not synthetic fragrance.

How often and how much should I use?

As often as you like — many customers use ONE11 daily, morning and night. Because the products are concentrated and free of fillers, a small amount goes a long way, so start light and adjust to what your skin prefers.

Is it safe during pregnancy, while nursing, or for children?

Our products are made from simple, natural ingredients, but we always recommend checking with your physician before using any new product during pregnancy, while nursing, or on infants and young children — especially the scented versions, which contain essential oils.

Storage, Texture & Shelf Life

Do I need to refrigerate my products?

Refrigeration isn't required, but it does extend their life. At room temperature, kept out of direct sunlight, about a year is a good rule of thumb. In the fridge, both our ozone oils and tallow products have been known to keep for several years. The Ozone Skin Salve can even be frozen, where it will last for many years. The one exception: we don't recommend freezing the Whipped Tallow Cream, since freezing changes its whipped texture and consistency. Whichever you choose, keep the lid closed between uses.

Why has the texture or consistency changed?

This is completely normal and a sign of a natural, filler-free product. Our oils and tallow respond to temperature — they firm up when cool and soften or become more fluid when warm. If your whipped tallow ever flattens after being in a warm spot, it's still perfectly good to use. Texture has no effect on quality.

What does it smell like?

The scented oils carry the natural aroma of their essential oil (lavender, frankincense, or palo santo). Pure ozone-infused oil and the unscented products have a distinctive, slightly sharp natural scent that comes from the activated oxygen itself — that's expected and fades as it absorbs. The tallow products have a light, natural scent.

How long do your products last?

At room temperature, about a year is a good measure. Stored in the fridge, our oils and tallow products can keep for several years, and the Ozone Skin Salve can be frozen to last even longer (we don't recommend freezing the Whipped Tallow Cream). As with any natural, preservative-free product, trust your senses — appearance and smell — and enjoy your jar within a reasonable time after opening.

Why does each jar look or feel a little different?

Because every batch is made by hand in small quantities from natural ingredients, slight variations from jar to jar are normal and expected. Natural materials simply aren't identical every time — it's part of what makes a real, minimally processed product.

Shipping questions

Do you ship internationally?

Yes, we ship to select international destinations. Please note that shipping rates and times may vary depending on your location. International customers are responsible for any customs duties or taxes that may apply.

Can I track my order?

Absolutely! Once your order is shipped, you’ll receive an email with tracking information. You can use this to follow your coffee’s journey and know exactly when to expect it at your door.

Returns questions

What’s your return policy?

We want you to love your products! If you’re not completely satisfied with your purchase, please contact our customer service team within 14 days of receiving your order, and we’ll make it right, whether that’s through a replacement or a refund.

Secure transactions

Transactions are handled with bank-grade security.

Simple checkout

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Get in touch

E-mail us anytime at hello@one11life.com